These Terms and Conditions (“Terms”) govern your use of Kandy Vape’s website and services. Please read these Terms carefully before accessing our website, using our services, or purchasing our products. By purchasing our products, you agree to abide by these Terms. If you disagree with any of these Terms, please refrain from using our website and services.

Unmatched Product Range: From e-liquids to vape mods, tanks, and accessories, our wide selection ensures that every vaper finds something to suit their taste.

Reasonable Prices: We believe in making vaping affordable without compromising on quality.

Quality Service: Our knowledgeable team is dedicated to providing you with the best service, ensuring your satisfaction with every purchase.

Fast Delivery: We understand the excitement of receiving your order quickly. That’s why we dispatch daily at 3 pm, even on weekends. Once dispatched, your products are on their way with the swiftest transportation times available.

Customer Support: Our customer support team is always ready to enhance your shopping experience. Whether you reach out via phone, chat, or visit our physical store in Bangladesh, we’re here to assist you.

Easy Shopping Experience: Navigating our online store is a breeze. Products are neatly organized with all the necessary information, making your shopping experience straightforward and hassle-free.

To use our website and purchase our products, you must be at least 18 years old or the legal smoking age in your jurisdiction. By using our services, you confirm that you meet the legal smoking age requirements in your area.

Kandy Vape offers a wide range of vaping products, including e-cigarettes, e-liquids, and vaping accessories. Our products are intended for personal use only. It is your responsibility to ensure that your use of our products complies with all applicable laws and regulations.

When making a purchase from Kandy Vape, you must provide accurate and complete information, including billing and shipping details. By confirming your order, you agree to pay for all products in your order and authorize us to charge your selected payment method for the total amount due. We reserve the right to refuse or cancel any orders within 14 working days from the date of your order placement. If your payment method has already been charged and your order is canceled, we will issue a refund or credit note for the charged amount.

We strive to process and ship your order as quickly as possible. However, delivery times may vary depending on your location and the shipping method chosen. Any customs duties or taxes associated with your order are your responsibility. Please note that we do not process orders on weekends and major holidays; orders placed during these times will be processed the following business day.

Here at Kandy Vape, we don’t have any refund and return policies. That means once you buy any of our products or services like e-juice, nic salt, vape device, hardware, battery, and accessories you can’t get your money back or return the product. So, we request you to double-check your product before purchasing or placing any order.

From our side, we guarantee you that you will receive the exactly described product from our website and there will be no error or damage to the product. All products dispatched from our warehouse are thoroughly checked and tested before they are dispatched to our customers. And our trusted delivery partner Steadfast will deliver your product to your door with great care.

Our featured items are imported and available in limited quantities. Once an item is out of stock, it may remain out of stock permanently and may not appear on the website again. We make every effort to remove out-of-stock items from the website promptly. If you have questions about the availability of a particular item, please contact us between 11am and 8pm Bangladesh time.

Due to Bangladeshi laws on shippable items, fragility, and other constraints, we do not carry every item available in our physical store on our website. Prices on the website are quoted in Bangladeshi Taka (Tk.) and may differ from prices in our physical stores. Web-only specials do not reflect the pricing of physical stores.

Kandy Vape reserves the right to refuse or cancel any orders within 14 working days of order placement. If your payment method has already been charged and your order is canceled, we will issue a refund or credit note for the charged amount.

Orders may be edited up to 10 minutes after being placed. Please inform us within 10 minutes to make any changes. After that time, the order will be considered correct and final.

We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our website and services, you consent to our data collection and use practices as outlined in our Privacy Policy.

While using our website and services, you agree not to:

• Use our website for any unlawful or fraudulent purpose.
• Impersonate any person or entity or provide false information.
• Disrupt the operation of our website or services.
• Infringe upon any intellectual property or proprietary rights.

All content, logos, trademarks, and other intellectual property on our website are owned by or licensed to Kandy Vape. You may not use, reproduce, or distribute any of our intellectual property without our explicit written consent.

Our products are provided on an “as is” basis without any warranties, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

To the fullest extent permitted by law, Kandy Vape shall not be liable for any direct or indirect damages resulting from your use of our website or products. Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of this website will be uninterrupted or error-free. As a user, you assume full responsibility for any costs associated with servicing equipment used in connection with our website.

From time to time, there may be information on our website or in our newsletter that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, and availability. We reserve the right to correct any errors and update information at any time without prior notice, even after you have submitted your order.

This website is owned and operated by Kandy Vape. All design and content on the website, including navigational buttons, images, logos, artwork, graphics, and text, are the intellectual property of Kandy Vape. The contents are intended for personal, non-commercial use only. Unauthorized use, reproduction, or distribution of any materials from our website is prohibited. Legal disputes will be resolved under Bangladeshi law and subject to the jurisdiction of Bangladesh courts.

You agree to indemnify, defend, and hold harmless Kandy Vape and its service providers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account.

While we welcome your comments and feedback, Kandy Vape is not obligated to respond to all correspondence received through the website. Any comments, feedback, or submissions become the property of Kandy Vape and may be used without obligation or compensation.

Kandy Vape reserves the right to modify or update these Terms at any time. Changes will be effective immediately upon posting on our website. We encourage you to review these Terms regularly to stay informed of any updates.

If you have any questions about these terms, please contact us:

By email: support@kandyvape.com

By using Kandy Vape’s website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.